Refund and Cancellation Policy
Effective date: October 8, 2026
1. Scope
This Refund and Cancellation Policy (the "Policy") applies to all paid plans for French Saathi Premium, namely the Monthly Plan and the 3-Month Pass (each, a "Subscription") and forms part of the Terms of Use. Capitalised terms not defined herein have the meaning given in the Terms of Use.
2. Evaluation Prior to Purchase
A portion of the Service is made available without charge, including all level A1 lessons, the first lesson of each subsequent level, the level A1 vocabulary bank and Mock Test Set 1. Users are expected to evaluate the suitability of the Service by means of this free content before purchasing a Subscription.
3. Cancellation
3.1 A Monthly Plan may be cancelled at any time by means of the "Manage or cancel subscription" function on the account page, or by written request sent to frenchsaathi@gmail.com from the email address registered to the account.
3.2 Where cancellation is requested by email, we will confirm the cancellation by email within two (2) business days of receipt.
3.3 Cancellation takes effect at the end of the billing period then in progress. Access to paid features continues until that date, and no further charges will be made thereafter.
3.4 A cancellation request received before a renewal date will be honoured in respect of that renewal, even where it is processed after that date.
3.5 The 3-Month Pass is a single payment that does not renew and therefore requires no cancellation. Access ends automatically upon expiry of the Pass Term, and no further charge is made.
4. No Refunds
Except as provided in Section 5 or as required by applicable law, all Subscription fees are non-refundable. As the entirety of the paid content becomes accessible immediately upon payment, no refund or credit will be issued for partially used billing periods, any unexpired portion of a Pass Term, unused time, or non-use of the Service.
5. Exceptions
5.1 We will refund the relevant charge in full where:
- (a) the User was charged more than once for the same billing period or the same Pass Term;
- (b) a renewal charge was made after a valid cancellation request had been received; or
- (c) a technical failure attributable to us rendered the paid features substantially unavailable for the majority of the billing period or Pass Term concerned.
5.2 A refund request must be submitted within fourteen (14) days of the charge in question and must identify the account email address and the date of the charge.
5.3 Approved refunds are issued to the original method of payment. Processing times depend on the card issuer and typically range from five (5) to ten (10) business days.
6. Payment Disputes
Users are requested to contact us before initiating a dispute or chargeback with their card issuer so that the matter may be resolved directly. We reserve the right to suspend an account that is the subject of a disputed charge pending its resolution.
7. Statutory Rights
Nothing in this Policy excludes or limits any right that a User may have under the consumer protection legislation of the User's jurisdiction of residence.
8. Contact
Questions or notices concerning this document may be addressed to:
French Saathi Canada
Email: frenchsaathi@gmail.com
We endeavour to respond within two (2) business days.